Enterprises can leverage the top social channel for B2C communications to better meet customer expectations and deliver a superior experience.
SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the availability of Atmosphere® Messaging for Facebook. Enterprises can streamline processes and connect with their customers through the top social channel for B2C communications by adding Facebook Messenger through IntelePeer’s open APIs and drag-and-drop automated workflow builder.
Atmosphere® Messaging for Facebook allows businesses to provide an additional communication option for internal and external communications, increasing employee productivity and customer engagement. IntelePeer is the only CPaaS provider to support Facebook Messenger through open APIs and built into its platform through Atmosphere® SmartFlows, the company’s workflow automation solution. Now users can create custom applications leveraging the APIs or simply drag-and-drop to quickly create automated workflows that send and receive messages. The low code solution enables companies to handle customer service on their own terms with chatbots or live agents available to handle customer inquiries 24/7. With visibility into all communications channels integrated on the Atmosphere® platform, companies will gain valuable customer insights that can be used across the organization to make more informed decisions, improve processes, and enhance the customer experience.
“With almost 3 billion people worldwide using social media to connect with friends, family, and the brands they purchase from, social media is as important as phone, email, and text for business communications,” said Robert Galop, Chief Marketing Officer at IntelePeer. “With Atmosphere® Messaging for Facebook, we’ve have made it easy for anyone in the business to integrate Facebook Messenger into their business communications workflows, customer experience, and employee experience.”
Sales, marketing, HR, finance, and customer service teams can automate processes and enhance communications with Atmosphere® Messaging for Facebook. Customers who implement social channels benefit immediately with the ability to:
- Provide an integrated and seamless customer experience to increase loyalty.
- Offer self-service options such as making, rescheduling, or canceling appointments and reservations at their convenience.
- Update customers about their order and product shipping status.
- Create conversations with customers for authentic feedback on products and services.
Atmosphere® Messaging for Facebook is currently available for IntelePeer partners and customers in the United States, Latin America, and Europe. For more information, visit www.intelepeer.com.
At IntelePeer, we provide Communications Platform as a Service (CPaaS). Our communications platform integrates seamlessly into business communications solutions to create truly delightful customer experiences with voice, messaging, APIs, workflow automation, and analytics. We believe business communications are meant for more than just simple interactions. Visit www.intelepeer.com to learn more.