MELVILLE, N.Y.–(BUSINESS WIRE)–#ActionableIntelligence—Verint®
Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™,
today announced a line-up of events taking place this month that focus
on extracting greater value and insights using customer and workforce
engagement solutions from Verint. Events address a wide variety of
topics, such as deploying intelligent automation, addressing data
privacy regulations and understanding customer behaviors, all to help
elevate the overall customer experience.
June 20; Webinar #1 in the series
As organizations navigate the increasingly complex regulatory space
around personal data (PII) privacy and protection, this webinar series
will address the challenges with archiving, reporting and securing
personal data in line with upcoming data privacy regulations.
Verint’s Siobhan Miller, vice president, portfolio market strategy, and
Verint’s Iain Daws, director, content marketing, will present “Three
Simple Ways to Help You Stay Afloat” at 2 p.m. ET. Data privacy laws are
becoming increasingly common. While governments are moving to secure and
assert privacy rights and implement data protection regulations,
customers are increasingly demanding more efficient service tailored to
individual needs. Attendees can learn about the nature of common data
privacy requirements, and the importance of a sound data-protection
June 24-26; Washington DC
Verint’s Ian Beaver, PhD, lead research engineer, Intelligent Self
Service, will present “Applying Conversational Data to Public Sector
Applications” on the 24th at 2:15 p.m. ET. AI World
Government provides a comprehensive three-day forum to educate and
inform public sector agencies on the strategic and tactical benefits of
deploying AI, automation and cognitive technologies.
This talk will highlight the benefits of conversational self-service for
several government agencies, as well as the positive effect that
anonymous communication with autonomous agents can have on users.
Through conversational self-service options, users can find answers to
sensitive questions—without fear of judgment—and agencies can collect
more holistic feedback on what users really want to know from them.
June 26; Las Vegas, Nevada
Verint’s Nancy Porte, vice president, global customer experience, and
Verizon’s Greg McConney, associate director of advanced analytics, will
present “Customer Engagement Insights: Transitioning from
Reporting to Action” at 11:25 a.m. MT. McConney leads an advanced
analytics team focused on helping Verizon’s contact centers take their
customer experience to new heights. In this session, attendees will
learn how Verizon uses speech analytics to shine a bright light on
insights that used to be hidden deep in data silos. This has resulted in
the business better determining its call drivers and understanding
customer behaviors. Attendees will also learn how Verizon is
transitioning beyond reporting into insights and action.
June 27; Webinar #2 in the series
The second in “The Rising Tide of Data Privacy Regulations” webinar
series is “Tackling New Challenges.” Verint’s Siobhan Miller, vice
president, portfolio market strategy, and Verint’s Iain Daws, director,
content marketing, will present this content at 2 p.m. ET. According to
Gartner, “Multiple countries are implementing regulations inspired by
the GDPR principles, a movement that is likely to continue into the
foreseeable future.” Attendees of this 30-minute webinar will learn
about how many of these regulations are giving consumers the right to
gain more control over and access to their personal data including the
right to disclosure, deletion, access, opt out and non-discrimination.
To learn more about Verint’s global events, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000 organizations in
more than 180 countries—including over 85 percent of the Fortune
100—count on intelligence from Verint solutions to make more informed,
effective and timely decisions. Learn more about how we’re creating A
Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly Report on
Form 10-Q for the quarter ended April 30, 2019, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law; Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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Verint Systems Inc.
Verint Systems Inc.